Terms and Conditions

Last Updated: 1 January 2026

Welcome to SurePath Advice (“we,” “us,” “our”). These Terms and Conditions (“Terms”) govern your use of our website, our initial assessments, and any financial claims management services provided by SurePath Advice.

By accessing our website or engaging our services, you agree to be bound by these Terms. Please read them carefully before proceeding with a service or booking an assessment.

1. About Us & Scope of Service

SurePath Advice is a financial claims business operating in England and Wales. We assist individual consumers and commercial entities (“Clients,” “you”) in identifying, managing, and pursuing claims regarding mis-sold finance agreements, unfair contracts, hidden broker commissions, and related financial disputes.

Contact Email: contact@surepathadvice.co.uk
Governing Law: England and Wales

2. Free Zoom Consultations & Initial Assessments

We provide an initial consultation and contract review via video call (Zoom) at no cost and with no obligation to proceed.
During the initial assessment, we evaluate whether your contract or financial agreement contains potential grounds for a claim.
The free assessment does not constitute formal legal advice or a guarantee of a successful claim outcome. An official client relationship is established only once a formal Client Agreement and Letter of Authority are executed.

3. Client Responsibilities & Accuracy of Information

To allow us to process your claim effectively, you agree to:

Provide complete, accurate, and truthful information regarding your identity, personal details, and financial agreements.
Supply necessary documentation (e.g., finance contracts, lease agreements, bank statements, correspondence) in a timely manner.
Inform us promptly of any changes in your contact information or updates received directly from the lender/counterparty.

We accept no liability for claim delays, rejections, or losses resulting from incomplete, false, or misleading information provided by you.

4. Fee Structure & Transparent Pricing

Fixed Upfront Fees: Our standard fees are charged on a fixed, upfront basis as agreed in writing in your individual Client Agreement.
Price Lock Guarantee: The fee quoted to you prior to signing your agreement is final. We guarantee no hidden charges, surprise admin fees, or unexpected price increases at any stage of the agreed scope of work.
Payment terms and methods will be clearly detailed prior to the formal commencement of any claim.

5. Timeframe Guarantee & Refund Policy

We offer a Guaranteed Timeframe Service subject to the following conditions:

Agreed Deadline: Upon formal acceptance of your case, we will specify a completion or resolution deadline in writing within your Client Agreement.
100% Refund Eligibility: If we fail to resolve or finalize your claim within the specified timeframe, you are entitled to a 100% full refund of the upfront fee paid to SurePath Advice.
Exclusions to the Guarantee: The timeframe guarantee and refund rights do not apply if:
- The delay is caused by your failure to provide requested documentation, signatures, or responses in a timely manner.
- Delays result from third-party statutory extensions or court/regulatory stays outside of our reasonable control.
- Incorrect or misleading information provided by you invalidates or stalls the claim process.

6. Cancellations & Right to Cancel

Consumer Rights (Cooling-Off Period): Individual consumers (acting outside a trade or business) have a statutory right to cancel a contract within 14 calendar days of signing without giving any reason.
If you instruct us to begin work immediately during the 14-day cooling-off period and subsequently cancel, you may be liable for reasonable costs proportionate to the work performed up to the cancellation notice date.
Business clients are subject to the specific cancellation terms outlined in their commercial Client Agreement.

7. Intellectual Property

All content on this website—including text, graphics, logos, images, design elements, and software—is the property of SurePath Advice and is protected by copyright, trademark, and intellectual property laws of England and Wales. You may not reproduce, distribute, or modify any content without prior written permission.

8. Limitation of Liability

To the maximum extent permitted by the laws of England and Wales:

SurePath Advice shall not be liable for any indirect, consequential, special, or financial losses arising from your use of this website or reliance on non-contractual guidance.
While we make every effort to secure maximum compensation, financial claims are subject to regulatory and lender decisions; we cannot guarantee specific financial compensation amounts.
Nothing in these Terms limits or excludes our liability for death or personal injury resulting from negligence, fraud, or any other liability that cannot be excluded under English law.

9. Data Protection & Privacy

We handle all personal data in strict accordance with the UK GDPR and the Data Protection Act 2018. Please review our Privacy Policy for details on how we collect, store, and process your data.

10. Complaints Procedure

We pride ourselves on total transparency and client satisfaction. If you are dissatisfied with any aspect of our service:

Send your complaint in writing to contact@surepathadvice.co.uk.
Your dedicated case manager or a senior representative will acknowledge your complaint within 3 working days and conduct a full review.
A formal response and proposed resolution will be provided within 15 working days.

11. Amendments to Terms

We reserve the right to modify these Terms at any time. Any changes will be published on this page with an updated "Last Updated" date. Continued use of our website or services constitutes acceptance of the modified Terms.

12. Governing Law and Jurisdiction

These Terms, their subject matter, and their formation are governed by and construed in accordance with the laws of England and Wales. You and SurePath Advice agree that the courts of England and Wales shall have exclusive jurisdiction over any dispute or claim.

Contact Information

SurePath Advice

Email: contact@surepathadvice.co.uk

Terms and Conditions

Last Updated: 1 January 2026

Welcome to SurePath Advice (“we,” “us,” “our”). These Terms and Conditions (“Terms”) govern your use of our website, our initial assessments, and any financial claims management services provided by SurePath Advice.

By accessing our website or engaging our services, you agree to be bound by these Terms. Please read them carefully before proceeding with a service or booking an assessment.

1. About Us & Scope of Service

Contact Email: contact@surepathadvice.co.uk

Governing Law: England and Wales

2. Free Zoom Consultations & Initial Assessments

We provide an initial consultation and contract review via video call (Zoom) at no cost and with no obligation to proceed.

During the initial assessment, we evaluate whether your contract or financial agreement contains potential grounds for a claim.

The free assessment does not constitute formal legal advice or a guarantee of a successful claim outcome. An official client relationship is established only once a formal Client Agreement and Letter of Authority are executed.

3. Client Responsibilities & Accuracy of Information

To allow us to process your claim effectively, you agree to:

Provide complete, accurate, and truthful information regarding your identity, personal details, and financial agreements.

Supply necessary documentation (e.g., finance contracts, lease agreements, bank statements, correspondence) in a timely manner.

Inform us promptly of any changes in your contact information or updates received directly from the lender/counterparty.

We accept no liability for claim delays, rejections, or losses resulting from incomplete, false, or misleading information provided by you.

4. Fee Structure & Transparent Pricing

Fixed Upfront Fees: Our standard fees are charged on a fixed, upfront basis as agreed in writing in your individual Client Agreement.

Price Lock Guarantee: The fee quoted to you prior to signing your agreement is final. We guarantee no hidden charges, surprise admin fees, or unexpected price increases at any stage of the agreed scope of work.

Payment terms and methods will be clearly detailed prior to the formal commencement of any claim.

5. Timeframe Guarantee & Refund Policy

We offer a Guaranteed Timeframe Service subject to the following conditions:

Agreed Deadline: Upon formal acceptance of your case, we will specify a completion or resolution deadline in writing within your Client Agreement.

100% Refund Eligibility: If we fail to resolve or finalize your claim within the specified timeframe, you are entitled to a 100% full refund of the upfront fee paid to SurePath Advice.

Exclusions to the Guarantee: The timeframe guarantee and refund rights do not apply if:

The delay is caused by your failure to provide requested documentation, signatures, or responses in a timely manner.

Delays result from third-party statutory extensions or court/regulatory stays outside of our reasonable control.

Incorrect or misleading information provided by you invalidates or stalls the claim process.

6. Cancellations & Right to Cancel

Consumer Rights (Cooling-Off Period): Individual consumers (acting outside a trade or business) have a statutory right to cancel a contract within 14 calendar days of signing without giving any reason.

If you instruct us to begin work immediately during the 14-day cooling-off period and subsequently cancel, you may be liable for reasonable costs proportionate to the work performed up to the cancellation notice date.

Business clients are subject to the specific cancellation terms outlined in their commercial Client Agreement.

7. Intellectual Property

8. Limitation of Liability

To the maximum extent permitted by the laws of England and Wales:

SurePath Advice shall not be liable for any indirect, consequential, special, or financial losses arising from your use of this website or reliance on non-contractual guidance.

While we make every effort to secure maximum compensation, financial claims are subject to regulatory and lender decisions; we cannot guarantee specific financial compensation amounts.

Nothing in these Terms limits or excludes our liability for death or personal injury resulting from negligence, fraud, or any other liability that cannot be excluded under English law.

9. Data Protection & Privacy

We handle all personal data in strict accordance with the UK GDPR and the Data Protection Act 2018. Please review our Privacy Policy for details on how we collect, store, and process your data.

10. Complaints Procedure

We pride ourselves on total transparency and client satisfaction. If you are dissatisfied with any aspect of our service:

Send your complaint in writing to contact@surepathadvice.co.uk.

Your dedicated case manager or a senior representative will acknowledge your complaint within 3 working days and conduct a full review.

A formal response and proposed resolution will be provided within 15 working days.

11. Amendments to Terms

We reserve the right to modify these Terms at any time. Any changes will be published on this page with an updated "Last Updated" date. Continued use of our website or services constitutes acceptance of the modified Terms.

12. Governing Law and Jurisdiction

These Terms, their subject matter, and their formation are governed by and construed in accordance with the laws of England and Wales. You and SurePath Advice agree that the courts of England and Wales shall have exclusive jurisdiction over any dispute or claim.

Contact Information

SurePath Advice

Email: contact@surepathadvice.co.uk